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June 30th, 2007

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06:28 pm - Odd printer problem - help requested
My dad upgraded his printer a while ago and I brought back his old printer when I returned from my visit in May. I finally got around to trying to set it up today, and have had a sufficiently odd failure that I'm asking for help. I have a HP 882C printer and I'm using a Dell XP laptop. The computer recognized the printer and installed the drivers (I do not have a disk for the printer) normally. I then printed the test page and everything looked good, then I tried to print something, and just as the printer started printing, I got a "this document failed to print" error message. In this and all subsequent attempts, the printer prints the first few lines of the first page and then quits. I tried printing another test page and it also failed to fully print. The point that the printer stops printing varies from one attempt to the next, but it never prints more than the first 7 or 8 lines, and is often less, occasionally nothing at all prints, but this is rare. However, in all cases, the print quality of the lines that do print is excellent. I've tried rebooting the computer, deleting and reinstalling the printer, using direct or spooled printing, and the results always fall within the same range. At this point, I don't know if the printer was somehow damaged in transit or what else might be going on, but I would very much appreciate any suggestions anyone could give me.
Current Mood: hopefulhopeful

(3 comments | Leave a comment)


[User Picture]
Date:July 1st, 2007 02:41 am (UTC)
Try installing the real drivers from here. Microsoft can rarely write a decent printer driver to save their stock prices.
[User Picture]
Date:July 1st, 2007 07:04 am (UTC)
Indirectly, you have solved the problem. The site has no XP drivers and says to use the ones on the computer. However, one of the help files on the site discussed various possible problems, and said if you have problems printing using a USB connection (which I had been using) switch to using a parallel port cable (the printer can use either). My dad always used it with a parallel port cable (likely because he's familiar with them from his days of working with long-ago computers at the Pentagon). So, I tried that and it works fine. I know that particular USB port works fine and the USB cable I used worked fine with the old crappy printer I have, so I'm guessing the USB connection on the printer is screwed up in some fashion. In any case, now it works, although this is also the first time I've plugged anything into a parallel port for at least the last 7 years.
[User Picture]
Date:July 1st, 2007 04:51 pm (UTC)
Wow.. for once in history, the parallel port is easier to use than USB.

Maybe USB was added to that model as an afterthought, which is why it's not quite as reliable as the parallel port interface. Unfortunately, that happens sometimes.

I'm glad it's working, now.

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